Read the business request
Sign in to save your workRead the request as a governance practitioner. Your task is to test whether the case for PublicService AI is supported by evidence, not to validate the solution.
“The backlog is falling, but an advocacy charity says vulnerable people are being left behind. Tell us whether the tool is lawful and fair to use, and record the decision.”
PublicService AI reads each housing-assistance application, its uploaded documents and previous contact records, and assigns a priority band from A (most urgent) to D. Caseworkers are told to 'use the band to order your queue'.
People ask the council for help with housing. A computer sorts their applications into urgent and less urgent. Staff deal with the urgent ones first. If the computer gets the order wrong, people in danger or crisis can wait longest.
- Six evidence documents
- Five fictional applicants
- Simulated priority bands
- A sample of re-reviewed cases to test
- Clear a backlog of 1,900 applications
- Cut assessment time from six weeks to two
- Make prioritisation more consistent
- Free caseworkers for complex cases
Your first challenge
Write your opening questions before you look at the evidence.
Think about purpose, data, affected people, evidence, accountability and the human role…
Answers save automatically and sync to your account when you are signed in.
Every organisation, person and figure is fictional. Do not enter real personal, customer or patient information.