02 · Define and map · Financial services

Analyse the integrated exam scenario

Define which customers, products, channels and decisions are inside scope, including vulnerable customers and downstream manual decisions.

FINANCIAL SERVICES WORKING CONTEXT

Scope the regulated customer impact

A regulated firm is using AI in a process that can affect customer access, pricing or treatment. Consumer outcomes, model risk and explainability are board concerns.

Evidence bar

Product/customer journey map
Risk appetite and approval authority
Supplier change and validation terms

REVIEW CHECKPOINTS

Timed Scenario Analysis

Name the accountable business owner and second-line challengerMap supplier, model and data dependenciesState what the system must not be used to decideSeparate fact from assumptionIdentify the relevant actorSeparate harm, risk, control and evidence

INTERACTIVE REVIEW MEETING

Pressure-test your reasoning

Co-founderEvidence gap

What single missing item most weakens your recommendation, and why?

Write at least 40 characters to reveal the review criteria.

Board risk chairResidual risk

Who may accept the remaining risk, and what would make acceptance invalid?

Write at least 40 characters to reveal the review criteria.

Timed Scenario Analysis

Complete the fields against the financial services operating context. Your work saves automatically in this browser.

Material facts and assumptions