03 · Analyse risk · Financial services

Test control design and operation

Focus on unfair outcomes, weak explainability, model drift, complaint risk and evidence that cannot support a regulated decision.

FINANCIAL SERVICES WORKING CONTEXT

Assess customer harm and model risk

A regulated firm is using AI in a process that can affect customer access, pricing or treatment. Consumer outcomes, model risk and explainability are board concerns.

Evidence bar

Segmented performance results
Override and complaint analysis
Model validation findings

REVIEW CHECKPOINTS

Control Test Plan

Test for different outcomes by relevant customer groupRecord unknowns in supplier claimsDefine launch-blocking failure modesInquiry alone is weak evidenceDefine expected and exception resultsTest across sites and time

INTERACTIVE REVIEW MEETING

Pressure-test your reasoning

Control ownerOne clean sample

The latest instance passed. Can the control be rated effective?

Write at least 40 characters to reveal the review criteria.

Audit committeeIndependence

The person who designed the control also tested it. What assurance can we take?

Write at least 40 characters to reveal the review criteria.

Control Test Plan

Complete the fields against the financial services operating context. Your work saves automatically in this browser.

Control under test